Functional Business Analyst (M/F)

Mission:

The overall purpose is to analyze customer requirements to ensure that products in the portfolio will satisfy the business needs of the customer.

The right candidate will demonstrate values expected for this role: Leadership, Excellence, Agility, Partnership, Integrity and Ownership

Accountabilities:

The position holder is in general accountable for the accomplishment of following tasks:  

• To specify IT solutions to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide expert consultancy and advice to external and internal business units.
• Apply business knowledge to analyze external and internal requirements, and define solutions to be provided by the most suitable technical application or combination of applications.
• Fully document functional and technical solutions, obtain customer approval prior to technical development, and ensure updated system support documentation is produced and at the time of implementation.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Support existing customer migrations and new customer implementations of new systems, enhancements, and business information by providing consultancy, demonstrations, support and training as required on an individual basis or at customer meetings and forums.
• Investigate operational problems, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support manual and automated regression testing.
• Provide expert product support and demonstrations to the CHAMP sales force when required.

Knowledge and skills:

• Bachelor's degree in Information Technology, Business Management or Equivalent
• At least 3 years sound experience in functional analysis and support of systems
• Knowledge of relation databases and reporting applications
• Knowledge of all common PC software
• Knowledge of industry inter-system message formats, rules and applications
• Knowledge of air cargo business and operational processes is considered as a big advantage
• Knowledge of external interfacing systems
• Excellent written and oral communications skills in English
• Systematic approach to handling problems under pressure as part of a small team. 

Professional Competencies:

• Persuading & Influencing
• Financial Acumen
• Verbal Communication
• Customer Requirements Analysis
• Methods & Tools
• Business Development
• Business Analysis