Account Manager CIS

Mission

The account manager will be based in Moscow and will assume the full responsibility of all services delivered by CHAMP to the customers located in the CIS region. He will be in contact with all levels of management of the customers: the Executive Management of the strategic direction and commercial relations, the middle management of execution of the contract and the rest of the organization to support the definition of the solutions requirements and supervision of their implementations. The Account Manager will liaise with the entire CHAMP Cargosystems organization worldwide for the delivery of the solutions.

The right candidate will demonstrate values expected for this role: Leadership, Excellence, Agility, Partnership, Integrity and Ownership.

Accountabilities

The position holder is in general accountable for the accomplishment of following tasks:

• Own all aspects of the relationship with the Customers: prime representation of CHAMP Cargosystems organization, represent the voice of the Customers in the CHAMP Cargosystems organization
• Identify business needs of our existing customers that needs a solution which may be provided by CHAMP
• Oversee all operational, commercial, project and service activities that are delivered to the Customers
• Provide CHAMP Product Management organization the consolidated feedback from our customers to ensure that the product evolution meets the customer needs
• Ensure relevant support to the CHAMP sales and marketing organization in their customers acquisition and market analysis
• Ensure appropriate billing of all products and services delivered to the customers
• Ensure collection of the services billed

Measures:
Customer satisfaction by the means of:
• Results of yearly Customer satisfaction survey
• Number of escalation
• Participation at the yearly Customer meeting organized by CHAMP
Business growth by the means of:
• Yearly invoiced revenue of that customer
• Number of products and services used by the customer
Direct Sales Outstanding by the means of the monthly DSO report from finance.

Knowledge and skills

• At least 5 years experience working for an actor of the Air Cargo Transport Industry (airline, forwarder, GHA, GSA)

• Extensive knowledge of the cargo airline processes and the Cargo airlines actors.

• Minimum 3 years of senior position with project, service and/or line management responsibilities.

• Proven experience of successful customer relationship management and supplier management

• Functional experience in Cargospot solution, preferably key user

• Familiar with accounting and financial matters

• Service oriented, solution oriented, strategic mindset and delivery focus person

• Practical experience of the main IT processes: requirements management, development, integration, support, maintenance

• Good ability to communicate with business, IT and management with strong understanding of user roles and requirements

• Strong interpersonal, team building and communication skills

• Good analytical skills, with a practical approach to problem solving and consensus builder

• Fluent English and Russian (spoken, written) is mandatory; other languages will be considered as assets

What we can offer?

You will be working for a worldwide leading Company in a dynamic and challenging international environment servicing the Air Transport Industry. You will benefit from the company continuous investment in staff, product and technologies. Your career evolution driven by your performance and the Company's expansion.