Senior Product Operations Manager Frankfurt

Published: 24/02/2020


  1. Product Operations
  • Monitor system/product performance and customer SLAs
  • Maintenance of the operational systems
  • Managing/monitoring system/product changes and enhancements
  • Monitor performance of suppliers (internal and external)
  • Support other departments where required
  1. System Management
  • Evaluate possible system enhancements and migrations
  • Co-operate with technology unit concerning operations infrastructure
  • Assess/Evaluate/introduce new developments
  • Prepare possible new developments and budget for direct report
  • Prepare decision papers for direct report
  1. Implementations (internal and external projects)
  • CCS, partners and customer connection support
  • System and Product Configurations
  • Clarification/support of non-standard requests
  • End to end project management for implementation of distribution services internally and externally
  • Define/monitor operations processes
  • Providing functional requirements for additional product developments and improvements
  • Internal and External product/sales support/consulting
  1. Technical Support
  • Support 1st level help desk /Expert support level for customer service
  • Handle escalated tickets
  • Analyze error situations and provide solutions or workarounds
  • Monitor planned/actual changes to minimize potential risks to operations
  • Perform training of colleagues and customers 

Knowledge, Skills and Abilities:

  • Good knowledge of communication protocols and networks
  • Excellent analytical skills
  • Broad IT / Networking / EDI/ API knowledge
  • Fair knowledge of XML, JSON, IoT
  • Exposure to noSQL (eg. Cassandra, Kafka)
  • Strong project management skills (and particularly technical projects)
  • Self-motivated and proactive attitude
  • Customer-oriented mindset
  • Team player
  • Good organizational and communication skills
  • General knowledge of the logistics, air freight and airline industry with their communication infrastructure is a strong asset
  • Fluency in English is a must (any additional language is a bonus)
  • No legal travel restrictions and available for short term travel when needed

Education and Experience:

  • Minimum 5+ years’ experience in operations management
  • Team lead experience of benefit
  • Experience in complex multinational/multicultural projects of benefit

 CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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