Systems Administrator (12-months FTC)

Overview

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, messaging services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot and Traxon brands.

The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.

Headquartered in Luxembourg, we have over 400 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta, and Singapore.

We are currently looking for a Systems Administrator (12-month Fixed Term Contract) to join the team.

He/ She will overall manage the day-to-day operations of our two data centers and backup systems. This role involves ensuring smooth operation, maintenance, and future planning of critical infrastructure, requiring deep technical expertise and the ability to resolve issues promptly.

Responsibilities

Backup Systems Management

Oversee and maintain Veritas NetBackup systems, including associated backup servers and storage.
Perform routine checks, updates, maintenance, and troubleshooting to prevent data loss and system failures.
Apply patches and ensure backup operations function seamlessly.

Data Center Operations

Support and maintain all the hardware hosted in both data centers.
Conduct critical interventions, including connecting new servers and switches and upgrading operating systems, firmware, and drivers.
Troubleshoot hardware and networking issues promptly to maintain system integrity and uptime.

Incident Response and Problem Solving

Serve as the primary point of contact for system malfunctions or network issues, ensuring incidents are resolved swiftly.
Work closely with the teams to resolve day-to-day incidents and prevent disruptions to operations.

Planning and Documentation

Plan for the future capacity and technology needs of data centers and backup systems.
Maintain comprehensive and up-to-date documentation of systems, configurations, and processes.

Business-as-Usual (BAU) Tasks

Execute the commissioning and decommissioning of systems, ensuring seamless integration into infrastructure.
Safely decommission retired equipment following the “CHAMP Asset Management Policy”
Perform routine tasks to ensure data center and backup operations remain efficient and reliable.

Team Collaboration and Coverage

Support the team in managing operations and resolving incidents.
Ensure consistent coverage to prevent delays and maintain operational efficiency.

Knowledge, Skills, and Abilities:

Strong technical knowledge of infrastructure, hardware, networking, and backup technologies.
Deep knowledge of Red Hat Enterprise Linux
Proven ability to troubleshoot and resolve complex hardware and networking issues.
Excellent organizational skills with a focus on planning, documentation, and process improvement.
Effective communication skills and a collaborative approach to team support.

Our culture and values

We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

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Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.