CHAMP Privacy policy

Who is CHAMP Cargosystems?

We are the leading providers of air cargo solutions to airlines and ground handlers worldwide. Our fully integrated suite of solutions manages the end-to-end cargo flow of actors in the Air Transport Industry – on a “Software as A Service” basis.

Our mission

To be the most trusted provider of integrated air cargo solutions, with market-leading, open and interconnected systems.

Close up of woman eye in process of scanning

Our vision

To enable the seamless flow of trade and commerce by providing end-to-end visibility and optimizing the flow of goods in a sustainable way.

Privacy Policy

Effective Date: 17 May 2018

This website is owned by CHAMP Cargosystems, headquartered in 2, rue Edmond Reuter, Zone d'Activites "Weiergewan"; L-5326 Contern and we act as data controller.

We at CHAMP Cargosystems / CHAMP Forwarding Systems (collectively, “CHAMP,” “we” and “us”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our websites, or any related events, sales or marketing, and/or if you use any of our products, or services (collectively the “Services”) in any manner.

1.1. What does this Privacy Policy cover?
1.2. What information does CHAMP Collect?
1.3. How do we use the information?
1.4. How do we share and disclose information to third parties?
1.5. Is Personal Information about me secure?
1.6. Cookies and other tracking technologies
1.7. Your Privacy Rights
1.8. International Data Transfers
1.9. Linked Websites
1.10. Children
1.11. Will CHAMP ever change this Privacy Policy?

1.1. What does this Privacy Policy cover? This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”), from our users, as explained in more detail below.

1.2. What information does CHAMP Collect?

1.2.1. Information You Provide to Us:

When you use the Websites: We may collect any Personal Information that you choose to send to us to get in touch, e.g. your first and last name, user names, your email address, job title, telephone, company name, your location, as well as any other contact or other information you choose to provide us or upload to our systems in connection with the Services. If you contact us through the Websites, we will keep a record of our correspondence.

1.3. How do we use the information?

Websites: We will use the information we collect via our Websites:

To provide you with the information required or with the Services subscribed;
To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
Analyse customers’ use of the Websites for performance analysis and statistic purposes
As part of our efforts to keep our Website safe and secure;
To process access, rectification and opposition requests, and other rights with respect to Personal Information;
For claims and litigation management;
To enforce the agreement entered with you, if necessary;
To comply with our other legal obligations.

We may also use the information you send to us via the Websites, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if you consent to such use. However, you will always be able to opt-out of such communications at any time.

The processing of your Personal Information is either necessary to provide you with the requested information or subscribed Services or for your participation in CHAMP’s events. This processing is also necessary for the legitimate interest of CHAMP as it enable it to enrich and improve its Websites and offer of products and services and thus to better meet the expectations of its customers.

These purposes constitute the legal basis for the data processing carried out by CHAMP.

1.4. How do we share and disclose information to third parties?

Your Personal Information will be processed internally by duly authorized persons, within the limits of their respective attributions. We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers to third-parties, in the following limited circumstances:

Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf, to the strictest extent necessary and subject to the existence of contractual guarantees to ensure the security and confidentiality of the information. These companies include (for example) website analytics companies, product feedback or help desk software providers, CRM service providers, email service providers and others.
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
CHAMP Group Companies: We may also share your personal data with our parent companies, subsidiaries and /or affiliates for purposes consistent with this Privacy Policy, to the strictest extent necessary and subject to the existence of contractual guarantees to ensure the security and confidentiality of the Personal Information, especially where these recipients are not located in the European Union but in third-countries not offering the same level as data protection as in the European Union.
Public authorities: We may share your Personal Information with public authorities as necessary to comply with law or court order.

1.5. Is Personal Information about me secure? We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If you enter via your account which is protected by a password for your privacy and security, you must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Personal Information related to the use of the Services are kept for the duration of the agreement entered with the customer, as well as for a maximum period of 10 years after the termination of the said agreement corresponding to the duration of the applicable time limit for Court actions.

Personal Information is kept for the duration of the event, as well as for a maximum period of 10 years from the event corresponding to the duration of the applicable time limit for Court actions. After the event has been hold, personal data will be archived on a separate computer medium and accessible only if necessary by a limited number of persons specifically authorized to do so;

Personal information related to prospects who request information through the Website(s) are kept for a maximum of 3 years after the last contact with us.

1.6. Cookies and other tracking technologies

Our Websites and some of our Services use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Websites and Services. We use this information for the following purposes:

Assisting you in navigation;
Assisting in registration, login, and your ability to provide feedback;
Analysing your use of our products, services or applications; and
Assisting with our promotional and marketing efforts (including behavioural advertising).

Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept and reject them. The Cookie Policy can also be consulted for information about Analytics products and web analysis tools.

1.7. Your Privacy Rights

1.7.1. What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

1.7.2. Cookies

You can accept or reject cookies through our Privacy Preference Centre, accessible by clicking the “cookie settings” button in our cookie policy. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

1.7.3. Marketing Communications

You can opt-out of receiving marketing communications from us at any time, by using the unsubscribe link in the emails communications we send.

1.7.4. What are my rights regarding my information?

You (or, as the case may be, your beneficiaries who can prove they have a legitimate interest), are entitled to obtain, free of charge:

•   access to your Personal Information,
•   confirmation that your Personal Information is or is not being processed,
•   information concerning at least the purposes of the processing, the categories of Personal Information to which the processing relates and the recipients or categories of recipients to whom the Personal Information are communicated,
•   communication, in an intelligible form, of the Personal Information being processed, as well as any available information on the origin of the Personal Information.

You (or, as the case may be, your beneficiaries) also have a right to rectify your Personal Data and a right to object to the collect and processing of such data, on the basis of compelling legitimate grounds.

As of 25 May 2018, your will also be entitled to request the erasure of all or part of your Personal Information, or a restriction of the processing, object to the processing or make use of your right to data portability, within the limits provided by the applicable rules.

In the event of a breach of the data protection rules, you may also lodge a complaint before a supervisory authority such as the National Commission for Data Protection (CNPD).

1.7.5. How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), as above-described, you can either click the “Exercise your Data Subject Rights” link available on this Privacy Policy, or fill out the Web Form directly at https://privacyportal-de.onetrust.com/webform/3e146daf-82bf-40a1-ab2b-6a631663d615/339e8bbc-f981-46ba-8671-578ff3cbeae6

Our Privacy team will examine your request and respond to you in the legal timeframe.
Please note that if you exercise such rights, we may still use any aggregated and de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and

1.8. International Data Transfers Personal Information you submit on the Websites is sent to the United Kingdom and will be primarily processed by us in the United Kingdom, hosted by Lucid Networks, a provider of our web agency “We Are / Born + Raised”. This agreed process on CHAMP’s behalf.

Please note that CHAMP may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

1.9.Linked Websites For your convenience, hyperlinks may be posted on the Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

1.10. Children We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at dpo@champ.aero.

1.11. Will CHAMP ever change this Privacy Policy? We are constantly trying to improve our Websites, and we will release an updated version of this Privacy Policy from time to time. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Policy.

1.12. What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please contact our Corporate Data Protection Officer to resolve your concerns:

Gertrud HUBERTY
2, rue Edmond Reuter
Zone d'Activites "Weiergewan"
L-5326 Contern
Luxembourg
Phone: +352 2681 6205
Email: dpo@champ.aero

Download a PDF version of our Privacy Policy.

Policy history / Version Control

Valid from

17 May 2018
Expiry date

-
Privacy Policy Version

CHAMP_Privacy_Policy_17May2018

©CHAMP - last updated: 17 May 2018.

Terms

ATTENTION: PLEASE READ THESE TERMS OF USE ("TERMS") BEFORE USING THIS WEBSITE ("SITE"). IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS SITE. CHAMP CARGOSYSTEMS S.A. (“CHAMP”) RESERVES THE RIGHT TO CHANGE THESE TERMS AT ANY TIME, WITHOUT NOTICE TO YOU. ACCORDINGLY, YOU ARE ADVISED TO VISIT THIS PAGE TO REVIEW THE MOST CURRENT VERSION.

Use of site The contents of this Site are the property of CHAMP or are licensed to CHAMP by a third party. Except as stated above, or unless otherwise expressly stated, no license is granted herein expressly, impliedly, by estoppel or otherwise under any patent, trade secret, trademark, copyright or other intellectual property of CHAMP or any third party.

Copyright Notice All trademarks, copyrights, database rights and other intellectual property rights to the contents of the CHAMP Cargosystems website are protected and reserved.
However, the contents of this website may be downloaded, printed or copied for non-commercial use. The installation of hyperlinks, in particular deep links, inline links or links including frame-technology, on our website is only permitted with our prior written consent.

Trademarks The CHAMP name, the CHAMP logo and the following marks are trademarks or registered trademarks owned by the CHAMP group of companies around the world: CHAMP Cargosystems®, Traxon®, FREIGHT.AERO®, Cargospot®, cargoJSON®. OnAir® is a trademark of SITA.

Access and interference You agree that you will not (a) use any robot, spider or other automatic device, process or means to access the Site, (b) use any device, software or routine that interferes with the proper working of the Site, (c) attempt to interfere with the proper working of the Site, or (d) take any action that imposes an unreasonable or disproportionately large load on the infrastructure that runs the Site.

Disclaimers THE MATERIALS PUBLISHED OR PROVIDED ON THIS SITE ARE FURNISHED TO YOU "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CHAMP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. CHAMP DOES NOT REPRESENT OR WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, ITS CONTENT OR THE SERVER(S) THAT SUPPORT SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHAMP DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE CONTENT OF THE SITE IN TERMS OF ITS COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE FOREGOING EXCLUSIONS MAY NOT BE APPLICABLE TO YOU.

Limitation of liability

IN NO EVENT SHALL CHAMP OR ANY OTHER PARTY INVOLVED IN PRODUCING OR DELIVERING THIS SITE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER EVEN IF IT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER THEORY, RELATED TO OR ARISING FROM THIS SITE OR FROM ANY USE OF THIS SITE, OR FROM ANY SITE OR RESOURCES LINKED TO, REFERENCED BY, OR ACCESSED THROUGH THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF CHAMP IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links to third party sites As a convenience, this Site may provide links to third party sites. CHAMP does not review or control, and is thus not responsible for, these third party sites or their content. Such links should not be assumed to constitute an endorsement or recommendation by CHAMP. By clicking on any of these links, you are leaving the CHAMP Site and accessing these other sites at your own risk.

Linking to this site You may create links to this Site from other sites, provided that, without separate written permission, you do not use the CHAMP logo to create the link and do not present the link to this Site in a manner that it is associated with advertising or appears to be an endorsement by CHAMP of any organization, product or services. You agree that the link will not appear on a website that a reasonable person may consider obscene, defamatory, harassing, grossly offensive, or malicious.

User’s information Unless otherwise stated, any communication provided by you to CHAMP in connection with this Site will be received only on a non-confidential basis. There shall be no obligation on the part of CHAMP with respect to use or disclosure of any information in such communication.

Community forums CHAMP may provide chat room, bulletin boards, blogs or other user forums ("Forums") that allow third parties to post content and comments. CHAMP has the right, but not the obligation, to review or monitor third postings ("Submissions") and to remove Submissions that contains material CHAMP deems offensive, abusive, defamatory, obscene or otherwise unacceptable. However, CHAMP shall not be liable for claims arising from those Submissions whether arising under the laws of copyright, libel, privacy, obscenity or otherwise.
You agree not to transmit or post on these Forums any Submissions that (i) are defamatory, threatening, obscene or harassing (ii) contain a virus, worm, Trojan horse or any other harmful component (iii) incorporate copyrighted or other proprietary material of any third party without that party's permission or (iv) otherwise violate any applicable laws.

Governing law These Terms shall be governed in all respects by the laws of the Grand Duchy of Luxembourg.

Import/Export You may not access, download, use, or export information (including software, products or services) contained on this Site in violation of any applicable laws or regulations including, without limitation, EU and U.S. export laws.

Privacy

For information on how CHAMP handles your personal information, see our Privacy Policy.

Indemnification

You agree to indemnify, defend and hold harmless, CHAMP, its subsidiaries, affiliates, joint ventures, business partners, licensors, employees, agents and third party information providers from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms (including negligent or wrongful conduct) by you or your use and access to the Site.

Version dated: January 2020

Cookie Policy

Effective Date: 16 May 2018

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

More specifically, we use cookies and other tracking technologies for the following purposes:

Assisting you in navigation;
Assisting in registration to our events, login, and your ability to provide feedback;
Analysing your use of our products, services or applications;
Analyse customers’ use of the Websites for performance analysis and statistic purposes.

Below is a detailed list of the cookies we use on our Website. Our Website is scanned with the OneTrust cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

1.1.   Strictly Necessary Cookies
1.2.   Performance Cookies
1.3.   Functional Cookies
1.4.   Targeting Cookies

When first visiting our Websites, we will give you access to this policy and ask you to make a choice as to the acceptance or refusal of the use of third-party targeting cookies by our Websites. You can also object to the use of other cookie categories by clicking on the “cookie settings” button, or by adjusting your web browser controls:

To simplify the use of our Websites, we recommend that you set your browser so that first party cookies are accepted.

You are entitled to several rights described in our Websites’ Privacy Policy. For more information, you may contact our Corporate Data Protection Officer:

Gertrud HUBERTY
2, rue Edmond Reuter
Zone d'Activites "Weiergewan"
L-5326 Contern
Luxembourg
Phone: +352 2681 6205
Email: dpo@champ.aero

Cookie List A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes: - Assisting you in navigation; - Assisting in registration to our events, login, and your ability to provide feedback; - Analyzing your use of our products, services or applications; - Analyze customers’ use of the Websites for performance analysis and statistic purposes. Below is a detailed list of the cookies we use on our Website. Our Website is scanned with the OneTrust cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Strictly Necessary Cookies
Cookie Subgroup	Cookies	Cookies used
www.champ.aero	__cfruid , OptanonAlertBoxClosed , OptanonConsent , __cf_bm	First Party

Analytical Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Analytical Cookies
Cookie Subgroup	Cookies	Cookies used
champ.aero	_clck	First Party
c.clarity.ms	SM	Third Party

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Functional Cookies
Cookie Subgroup	Cookies	Cookies used
champ.aero	hubspotutk	First Party
c.clarity.ms	ANONCHK, MR	Third Party

Performance Cookies

Performance Cookies
Cookie Subgroup	Cookies	Cookies used
champ.aero	__hssrc , __hssc , _gat , _gid , _ga , _ga_xxxxxxxxxx , _clsk , __hstc	First Party

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting Cookies
Cookie Subgroup	Cookies	Cookies used
linkedin.com	bcookie, li_gc, lidc	Third Party
www.google.com	_GRECAPTCHA	Third Party
youtube.com	VISITOR_INFO1_LIVE, YSC, VISITOR_PRIVACY_METADATA	Third Party

Data Subject Access Rights

As per our privacy policy and GDPR, you (or, as the case may be, your beneficiaries who can prove they have a legitimate interest), are entitled to obtain, free of charge access to your personal information.

Online form Please complete the online form here and our Privacy team will examine your request and respond to you in the legal time frame.

CHAMP at a glance

Offices worldwide

550+

Staff members

5,000+

Man-years of investment

Privacy policy