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Worldwide Flight Services (WFS) has signed a long-term agreement to move its core cargo management system in the Europe, Middle East, Africa and Asia (EMEAA) region to CHAMP’s Cargospot Software-as-a-Service (SaaS) solution as part of its digital roadmap to standardize systems across the WFS group, eliminate paperwork and improve customers’ real-time visibility of cargo handling milestones in support of service excellence.
“Standardizing the platforms we use and utilizing the most technologically advanced tools will allow us to work more efficiently as a global organization. This will enhance our customer experience and, ultimately, improve our group performance. CHAMP is a cornerstone technology supplier to WFS and is already at the center of our ecosystem of applications and capabilities. It is also working with many of our global airline customers, so we are investing in this 10-year relationship with confidence,” said Pedro Garcia, group chief information officer at WFS. “CHAMP has a solid infrastructure within their control, which ensures the reliability and resilience of their solutions and, ultimately, better performance. This is very important to an ambitious business like WFS as we need systems and suppliers with the ability to scale as we grow.”