System Monitoring Engineer

Overview
CHAMP CargoSystems is one of the world’s leading providers of innovative IT logistics solutions to the global air cargo industry. Headquartered in Luxembourg, we have over 500 employees located in offices in London, Zurich, Manila, Frankfurt, as well as Atlanta, Singapore, and Beijing.

Our global Enterprise and IT Solutions business is focused on delivering excellence in IT solutions to our customers. Primarily located in London, Luxembourg, and Manila, we are a diverse team of highly trained team members who pride ourselves on delighting the customer.

The System Engineer Monitoring is responsible for managing the CHAMP monitoring and alerting systems, with both roles of support / BAU/rollout of standard monitoring solutions and implementing ad-hoc or new ones. He/she will mainly work on the key solutions in use at CHAMP: SolarWinds (system monitoring), Nagios (system monitoring), Dynatrace (application monitoring), and Resolve (to achieve automation and alerting integration with ServiceNow).

He/she will be responsible for providing monthly availability reports for CHAMP products from the data available on the monitoring. He/she will participate in any project at CHAMP linked to new business requests or to new solutions to be monitored. He/she will apply the correct monitoring templates based on the solution as defined by the Technical Architects. He/she will have self-initiative to propose new and/or improve current solutions in place in the optic of a “continuous improvement process”, reviewing and checking the systems in place.

He/she will have to coordinate the monthly maintenance window interventions: make sure that the tasks are executed as defined, within the specified timeframe, and that the systems are available before and after the intervention by checking that the monitoring dashboard is green and no critical alert is pending.

Responsibilities

Become part of the Technical Architecture & Monitoring Team to provide the service to all CHAMP users.
Configure standard monitoring using SNMP, WMI, or specific protocols like WinRM.
Support our Monitoring shared infrastructure based on SolarWinds products. The monitoring infra comprises 30 polling servers to support 2000 monitored nodes (mainly servers, firewalls, network devices located in our Luxembourg-based datacenters, in AWS or in Azure cloud).
Execute daily/weekly/monthly Monitoring tasks to make the monitoring more accurate.
Process user requests assigned to the Monitoring team into our ITSM tool
Design monitoring processes using standard methods and checks (SNMP and WMI checks, HTTP, SMTP, POP3, TCP port checks)
Design and support ad-hoc monitoring solution using scripting languages, mainly Linux shell scripts and PowerShell scripts.
Design and support an ad-hoc monitoring solution for databases (SQL Query)
Execute regular SOC certification controls
Characterize existing applications and create related monitoring checks
Quality control and continuous review of the system in place
Management/support/troubleshooting of Application Performance Monitoring, based on the Dynatrace SaaS service. It is mainly used by our developers for Application performance investigations.
Management/support/troubleshooting of our automation infrastructure based on the solution provided by Resolve
Review of logs to highlight mismatches/errors/problems
Plan regular application upgrades of monitoring software and regular OS updates of monitoring servers
Write documentation, procedures, and create reports
Analyze and investigate false-positive alerts that are reported: make sure that thresholds for alerts are adjusted so that the teams are only alerted when issue is critical.
Coordinate CHAMP's monthly planned interventions and make sure that monitoring of the services behaves as expected.
Provide automated monthly SLA reports to our Service Managers from our monitoring events.
Execute regular disaster testing on our Monitoring infra components.

Knowledge, Skills, and Abilities:

Teamwork and collaboration with other technical and non-technical teams
Knowledge and experience in system monitoring tools and principles
Knowledge and experience in application monitoring tools and principles
Administration of Windows Server and Red Hat Linux
Advanced networking skills (IP addressing, routing, switching)
Scripting experience with common programming languages (Linux shell, Perl, PowerShell)
Understanding of common protocols like SNMP, WMI, HTTP, SMTP, POP3, TCP handshake
Understanding of SQL query language to create ad-hoc monitoring or reports based on queries
Understanding of web technologies like Apache, Tomcat, and IIS
Understanding common network protocols (TCP/IP, Routing – OSPF, BGP)
Knowledge of HTML Basics
Knowledge of ITIL and ITSM tools like ServiceNow
Service and customer-oriented
Excellent analytical and problem-solving skills
Autonomous, flexible with working hours

Education and Experience

Bachelor’s degree in information technology, Computer Science, Computer Engineering, or Equivalent
At least 3 years’ working experience as a system, monitoring, or network engineer
Excellent English and written communications skills

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Apply here

Our culture and values

We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

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Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.