Head of Product- Traxon cargoHUB Europe

Our eCargo portfolio powers global communication, messaging, data exchange, and visibility across the air cargo supply chain. We enable seamless collaboration and digital transformation across a highly fragmented ecosystem.

At the core of this ecosystem is Traxon cargoHUB, CHAMP’s global connectivity platform enabling real-time electronic data interchange, messaging, tracking, and data exchange across hundreds of airlines and thousands of logistics partners worldwide.

We are seeking a highly experienced and strategic Head of Product – Traxon cargoHUB to take full ownership of one of CHAMP’s most critical and strategic platforms.

This role is accountable for the end-to-end service across product management, service delivery, and operational support. You will ensure that cargoHUB operates as a cohesive, scalable, and customer-centric platform, delivering measurable value to our global customer base.

You will lead the evolution of the platform and its extended product suite, including APIs, tracking products, and emerging digital services, ensuring alignment with industry trends and CHAMP’s strategic objectives.

This position does not include direct sales responsibility but requires close alignment with commercial and go-to-market teams.

Responsibilities:

Define and execute the long-term product strategy and multi-year roadmap for Traxon cargoHUB.
Drive the evolution of the platform towards modern, API-first, and data-driven architectures.
Ensure reliable and scalable service delivery across messaging, APIs, and tracking services.
Own end-to-end service performance including availability, incident management, and SLA compliance.
Lead continuous improvement of customer onboarding, implementation, and operational processes.
Ensure integration and alignment across cargoHUB core platform, APIs, Premium Tracking, and Shipply solutions.
Drive product innovation in areas such as real-time tracking, visibility, and digital supply chain orchestration as well as growth into adjacent markets.
Act as executive escalation point for key customers and strategic issues.
Collaborate closely with cross-functional support teams.
Manage product performance metrics including usage, adoption, and operational efficiency.

Product Scope:

Traxon cargoHUB core platform: global EDI and messaging hub connecting the air cargo ecosystem.

Traxon cargoHUB APIs: modern integration layer enabling system connectivity and automation.

Premium Tracking: event-based, real-time shipment visibility across multiple airlines.

Shipply solutions: first-mile and last-mile tracking and visibility using modern technologies.

Knowledge, Skills & Abilities

Proven leadership experience in managing complex, platform-based products or SaaS solutions
Strong understanding of air cargo messaging standards and digital ecosystems
Strong understanding of use and integration of AI into service and product
Strong operational mindset with full end-to-end ownership approach
Excellent stakeholder management and communication skills at executive level
Ability to lead cross-functional teams in a global, matrix organization

Education & Experience:

Master’s or Bachelor’s degree in a relevant field
10+ years of experience managing critical IT product/service organisations
Extensive experience in air cargo, logistics, or supply chain IT environments
Experience with API ecosystems, system integrations, and data platforms

Why Join CHAMP?

Work on a mission-critical platform powering the global air cargo industry
Play a key role in shaping the digital future of logistics and supply chain connectivity
Join a highly international, collaborative, and innovation-driven organization
Lead a strategic product with global reach and high impact
Opportunity to influence industry standards and digital transformation initiatives

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Our culture and values

We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

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Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.