HR Operations & Employee Lifecycle Lead

Purpose

Drive a high-performing HR service delivery engine that enables consistent execution, strong governance, and a reliable employee experience. Lead continuous improvement across HR Operations and employee lifecycle processes, ensuring a consistent, compliant and risk-controlled approach across all CHAMP locations.

Successful candidate

Provide strong leadership of HR Operations, ensuring efficient, compliant, and scalable people processes that support business transformation and growth. Will bring a governance and risk-conscious mindset, foster trusted partnerships across the business, and drive accountability through clear communication, judgment, and effective problem-solving. Focus will be on delivering exceptional operational performance while continuously improving the employee experience.

Responsibilities

Employee Life Cycle Management & Administration

Manage the consistent delivery of all Employee Life Cycle activities including pre-boarding, on-boarding and off boarding, ensuring that the process is adhered to and that any local initiatives are integrated into the process appropriately.
Continuously drive improvement in the design and delivery of the day-to-day operational activities making recommendations to streamline global and local processes ensuring customers continue to receive an effective consistent and efficient service.
Responsible for all HR Operations employment standards implementation such as employee related forms, contracts and templates.
Work with HR team to ensure the efficient management of ad hoc employee events and exceptions that are documented.

Payroll and Benefits Management

Ensure consistent delivery of all payroll activities, in close collaboration with the payroll team and Finance, maintain strict compliance with applicable tax legislation, local government rules and reporting requirements.
Lead benefits management, including reviewing benefit providers, RFPs and vendor selection, in partnership with HRBPs to ensure benefit plans meet local business and employee needs.

Governance and Compliance

Measure HR service performance and efficiency.
Manage HR vendor contracts, SLAs and relationships.
Ensure accurate, timely employee data management.
Lead audit activities by ensuring timely responses, complete documentation, and compliance with data privacy, retention and GDPR.
Maintain governance with SITA group for Champ seconded employees, standardizing processes, roles and compliant lifecycle execution.
Manage HR Operations risks, controls, mitigations and escalations.

Knowledge & Skills Profession

7+ years’ experience of HR related disciplines with 5 years in a HR Operations environment.
7+ years’ experience in managerial roles which required interactions with senior management.
Experience working in complex, international/multi-cultural and fast paced environment.
Sound HRIS management (reporting, audit)
Strong knowledge of payroll, benefits administration, employee lifecycle processes and HR governance.
Ability to translate HR policies and compliance requirements into execution.
Proven capability to manage vendors, SLAs, audits, risks and service performance in an international HR environment.

Education & Qualifications

Bachelor’s Degree in Business, Human Resources, Organizational Psychology or equivalent.
Preferred member of the professional HR association.
Fluent in English.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Our culture and values

We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

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Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.