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From customs complexity to seamless global connectivity.
Delivering seamless customs compliance without operational disruption across a worldwide cargo network
As one of the world's leading aviation services providers, Menzies Aviation operates a vast cargo handling network, which spans multiple countries, customs regimes, and regulatory environments.
To support the rollout of its cargo management system across a global network, Menzies Aviation needed a scalable way to connect cargo operations with customs authorities worldwide, without the complexity, cost and risk of managing country-specific integrations internally.
Traxon Global Customs (TGC) was integrated directly into Menzies’ third-party cargo management platform, giving its teams one standard gateway for import, export and transit filing without leaving their day-to-day system.
Starting at Los Angeles International Airport (LAX), CHAMP and Menzies teams worked closely over roughly two and a half years to cut over 53 stations in 10 countries without disrupting operations.
With TGC now business as usual across the network, Menzies can adapt quickly to changing country requirements through a single connection, while CHAMP handles the regulatory complexity.
Hear from Valeria Castorina, Head of Cargo Systems Implementation at Menzies Aviation, on how Traxon Global Customs, which currently connects to more than 70 customs authorities worldwide, has streamlined customs connectivity, reduced operational risk, and enabled faster, more efficient cargo handling around the world.
Watch: How Menzies Aviation streamlined global customs compliance
One customs connection. A world of compliance - regardless of requirements, local language & government.
Creating a repeatable implementation framework
"CHAMP came with all the answers, all the connectivity, and all the know-how and made our life very easy."
Enhanced cargo handling efficiency
"Compared to where we were before TGC, we don't experience any downtime. Our customs activities have sped up the cargo handling process."
A partnership approach
Looking ahead
"If I could go back, we would pick TGC again because the partnership has worked amazingly well."
The full story:
Menzies Aviations' challenge
For global ground handlers, customs connectivity is far from straightforward.
Every country can have different messaging requirements, regulatory frameworks, technical standards, and implementation processes. Managing these variations internally can significantly increase both project complexity and operational overhead.
As Menzies expanded the deployment of its cargo systems across its international network, the organization needed a solution that would allow local customs requirements to be managed efficiently while maintaining a consistent global operating model.
The solution: Traxon Global Customs
Traxon Global Customs (TGC) provides a single connection point between cargo management systems and customs authorities worldwide.
Rather than developing and maintaining individual integrations for each country, cargo organizations can leverage CHAMP's established customs connectivity network and expertise to simplify compliance and accelerate deployment.
TGC continuously manages evolving customs requirements, helping customers reduce complexity, mitigate risk, and maintain uninterrupted operations as regulations change.
For Menzies, this meant creating a repeatable implementation framework that could be deployed consistently across multiple locations and countries.
Business value delivered
Simplified global customs compliance
Instead of managing individual customs interfaces across numerous jurisdictions, Menzies can leverage a single, proven platform that handles country-specific requirements behind the scenes.
This allows internal teams to focus on cargo operations and system deployment rather than navigating complex customs regulations and technical changes.
Faster, repeatable implementations
By standardizing the integration approach, Menzies has been able to replicate deployments efficiently across multiple stations and countries.
Once the core integration model was established, new implementations became significantly easier to deploy, creating a scalable foundation for continued network growth.
Reduced operational risk
Customs connectivity is business critical. Any interruption can impact cargo movement, customer service, and operational performance.
With TGC managing customs filings globally, Menzies has significantly reduced the risk associated with customs-related disruptions during system rollouts and day-to-day operations.
Enhanced cargo handling efficiency
The seamless flow of information between cargo systems and customs authorities has helped streamline cargo processing activities, improving operational speed and consistency across the network.
Video transcript (lightly edited for readability purposes)
I am Valeria Castorina and I’m Head of Cargo Systems Implementation at Menzies Aviation. So I look out for all the system for cargo around the network. I have an extended network and we needed that to be connected with customs.
Connectivity to custom is extremely difficult as in terms of details and different requirement in every and each country.
So while we were implementing our new cargo management system around the globe, it was really hard for our team to actually be able to develop and understand customs, especially because it’s always and often governmental driven, so the response from the other side is not usually quick as a business usually do and work, and actually go to a speed.
So we needed a partner that helped us streamline these difficulties as well. They’re often only local language, so it was extremely hard for us to understand.
That’s where our partnership with TGC [Traxon Global Customs] came into play because CHAMP [Cargosystems] just came with all the answers, all the connectivities, all the know-how and made our life very easy.
We just developed a couple of the interfaces based on messages with CHAMP. So on our side, any other country is just basically copy and repeat while basically CHAMP on the TGC product does all their job understanding because they adapt to change with customs, can be all the sudden. And as we have so many different stations in the network, it can happen in multiple places for different parts, actually, of the system itself.
So we’re really glad to have a partner that actually is present worldwide as we are, so we can streamline all the customs requirement, and from our side our system is fully integrated, and basically any cargo is seamlessly handled.
TGC and the team from CHAMP has basically adapt to our style on during implementation. So usually when we change our system, or any system, we have a team that will go on site and they will spend the first five to seven days with the operation 24/7, as much as any station will be operational, just to make sure that change is basically not disrupting the business from normal operational handling.
And in any station where we have implemented a new system, we had a team from TGC to be with us for as much as we needed. And they actually worked really well with us on being the operation for as much as needed and have enough people to actually cover – possibly we have multiple sheds in one location. So all our implementation has been really working as a partner, where we did all the preparation before, all the training and the on-site support.
Compared to where we were before, with TGC we don’t experience any downtime. So our customs activities have actually sped up the process of cargo handling, because obviously without downtime and with the instant connection between the two system and therefore to customs for our system, all our cargo handling experience for our customers, for us, obviously has been streamlined and we can efficiently handle cargo on a speed that we didn’t have before.
I would say that our experience has been extremely good in terms of software, but the partnership was what made the difference because we work together. There is no one telling the other what to do. We overcome problems together. Any time that we needed something new, we always had a brilliant answer from CHAMP team to say, “Don’t worry, if we don’t have it, we’ll fix it together. We’ll work it together.”
So if I could go back, we would pick, obviously, TGC again because the partnership has just worked amazingly well and is just a breath of fresh air to work with, amazing professional.
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