Careers - London

Customer Care Representative London

Customer Care Representatives are the voice of CHAMP to the customers. Their primary mission is to support by gathering pertinent information of the customer contacting the L1 Customer Care Desk and documenting the information to perform initial triage. In some instances, the Customer Care Representative is expected to be able to resolve calls based on the experience & knowledge, however, for others, they will pass to the Level 2 & L3 and maintain appropriate communication with the customer regarding the status.

Published: 21/02/2019

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