This role is twin purposed:
• to improve incident management process within product management
• to improve the cross-domain consistency of Cargospot developments and ensure consistency of interfacing Cargospot with external systems both with other CHAMP products and with customer systems
The overall purpose is to analyse customer requirements to ensure that products of our portfolio will satisfy the business needs of our client. The position is based at CHAMP offices in London reports to the Product Manager, Cargospot Airline.
You will be responsible for development and maintenance work & support on CHAMPS Cargospot product. The Cargospot product is based on Java and CrystalReports technologies.
The place of employment is CHAMP Cargosystems’ offices in Hayes, Middlesex, close to London Heathrow airport, and in walking distance of local transport. Free car parking is available on-site.
Customer Care Representatives are the voice of CHAMP to the customer. Their primary mission is support by gathering pertinent information of the customer contacting the L1 Customer Care Desk and documenting the information to perform initial triage. In some instances, the Customer Care Representative is expected to be able to resolve calls, however, for others, they will pass to the Level 2 desk and maintain appropriate communication with the customer regarding the status.
To support the marketing activities of CHAMP Cargosystems and deliver all graphic design needs, website designs, website development needs. Ensure that all deliverables are in line with CHAMP’s branding and best practices (Logo design, website SEO optimization, etc.).