Lead Product Analyst

We are looking for a Lead Product Analyst to join our team.

The role will be reporting to Product Manager.

Location: India

Responsibilities

• Lead a team of Business Analysts in the successful specification and delivery of large-scale customization and implementation projects for major airline customers.
• Own and drive the end-to-end delivery of product features and solutions to ensure readiness for customer implementation.
• Collaborate closely with development, QA, and project management teams to guarantee timely and high-quality delivery.
• Coordinate and lead functional design workshops with clients and internal teams.
• Leverage business knowledge to translate customer needs into functional requirements and drive solution design. Apply deep business knowledge to translate customer needs into functional requirements and drive solution design.
• Oversee and ensure documentation of functional and technical specifications, and validate alignment with client requirements.
• Create detailed business process workflows, UI designs, and mockups to reflect real-world user interaction.
• Support the Sales team by leading product demonstrations and functional deep-dives for airline stakeholders.
• Support migrations and new implementations by providing consulting, training, and on-site support when necessary.
• Proactively identify and resolve operational issues, including root cause analysis and corrective action guidance.
• Build and maintain regression test libraries and contribute to the development of automated testing processes.

Knowledge, Skills and Abilities

• Proven experience in leading functional analysis and product delivery initiatives in a complex software environment.
• Strong leadership and team coordination skills; experience managing small groups of analysts.
  
• Expert-level knowledge of air cargo business processes and operations (strongly preferred)
• Solid knowledge and understanding of relational databases, industry-standard messaging formats (e.g., IATA), and enterprise interfacing systems.
• Excellent communication skills with the ability to influence both technical and non-technical stakeholders.
• Strong presentation and facilitation capabilities for client-facing engagements.
• Analytical and structured problem-solving skills; able to remain effective under pressure.
• Experience working in Agile or hybrid project environments.

Education and Experience

• Bachelor’s Degree in Information Technology, Business Management, or a related field.
• Extensive experience (7+ years) in business analysis, product design, or systems implementation within the IT or air cargo industry.
• Previous experience in a lead or senior analyst role is preferred.
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Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).

Further details on what is considered personal data, how it is processed by CHAMP as well as your rights in this regard can be found here. Any questions relating to this should be addressed to CHAMP’s Data Protection Officer:

Gertrud Huberty
2, rue Edmond Reuter
Zone d'Activités "Weiergewan"
L-5326 Contern
Luxembourg

Email:  dpo@champ.aero  (Please do not use this email to send job application)