VP Neo Program Engagement

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey, fostering long-term relationships, and expanding CHAMP’s market reach.

Role Overview

Reporting to the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospot^neo. This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions.

Position type: Permanent

Location: London, UK, Luxembourg. Other countries may be considered for the right profile.

Deadline to submit applications: 25 July 2025

Key Responsibilities

• Establish and develop direct contacts with the relevant senior decision-making executives of our existing Cargospot accounts to promote CHAMP’s products and services.

• Develop customer engagement strategies to showcase the value of CHAMP’s Cargospot^neo technology and establish a Cargospot^neo migration program/approach:
  • Based on a set of established criteria, identify the key accounts that should be targeted for a Cargospot^neo migration
  • In conjunction with Product Management, engage with targeted Customers to establish the value that Cargospot^neo would deliver to their business & operations
  • In conjunction with Product Management & Global Project Delivery, establish migration timelines with the targeted customers whilst ensuring that the targeted customers have the necessary resources to undertake the migration to Cargospot^neo
  • Take the lead in all Cargospot^neo contract renewal negotiations
  • Should the existing customers issue an RFP/RFI, lead the response whilst working with the various CHAMP teams in developing the key winning messages/themes, solutions and overall positioning of the CHAMP offer.
  • Manage as a program the Customer neo Migrations for all CHAMP existing customers.

• Coach Customer Success Managers (CSMs) on renewals and the different elements of securing customers.
• Identify prospective customers within the air cargo community that can generate substantial growth to the company.
• In conjunction with Product Management and Legal, identify potential partnerships that compliment CHAMP’s capabilities and manage the partnership engagement/contracting.
• Collect and leverage market intelligence to achieve established sales objectives and ensure CHAMP’s continued product competitiveness within the market.
• Manage multiple internal stakeholders, including Marketing, Product Management, Project Management, Service Delivery, Development and Service Desk to ensure that suitably qualified resources are available to support customers’ daily needs, sales opportunities and delivery.
• Participate in events and forums to showcase the CHAMP products and services, prospecting for new leads and keeping up to date with industry trends and issues
• Other duties as assigned by CHAMP’s executive management.

Qualifications & Experience

• Proven leadership in customer success, account management, or related roles within IT, logistics, or airfreight industries.
• Strong track record in building & maintaining strategic customer relationships, including C-level engagement.
• Deep understanding of digital transformation trends in logistics & supply chain management.
• Experience in driving customer acquisition and retention strategies including commercial and contract negotiations.
• Proven ability to deliver sales targets and excellence in customer relationship management at senior level.
• Excellent verbal and written communication skills including presentation skills
• Proven ability to effectively liaise across all customers organizational levels
• Well-developed organizing, multitasking and prioritization skills.
• Strong budgeting and financial planning skills and knowledge.
• Languages: English (fluent verbal and written); additional language considered an asset.
• Willingness to travel frequently for customer and industry engagement.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation). Please follow the link to the CHAMP Candidates Privacy Notice for further information.