CHAMP Cargosystems is one of the world’s leading providers of innovative IT logistics solutions to the global air cargo industry. Headquartered in Luxembourg, we have over 500 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta, Singapore and Beijing.
We are currently looking for an enthusiastic and experienced Delivery Manager to join our global Service Delivery Team and to based in London.
In this role reporting to the Global Head of Service Management, you will be accountable for all services delivered by CHAMP to a 3 key customers in mainland Europe. You will be in contact with all levels of the management of the customer: Executive Management for the strategic direction and commercial relations, Middle management for execution of the contract, and the remainder of the organization to support the defined services and the supervision of their delivery.
Our Global Products business consists of a dynamic team of highly skilled professionals focused on not only creating technical capability to support our customers’ current business requirements, but also in providing innovative technical solutions to meet their future business requirements.
We are currently looking for a Business Analyst – Cargospot Revenue to join our team.
Reporting to the Product Manager, you will be accountable for is to analyse customer requirements to ensure that products in the portfolio will satisfy the business needs of the customer.
Our Enterprise and IT Solutions business is focused on delivering excellence in IT solutions to our customers. Primarily located in London, Luxembourg and Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer.
We are currently looking for a Customer Care Representative (CSR) (First Line Service Desk) to join our team.
Reporting to the Global Operations Centre (GOC) Manager, you are the voice of CHAMP Cargosystems for our customers. Focused on delivering customer excellence, you will be accountable for answering incoming phone calls and online tickets related to technical issues. You will gather pertinent information required to resolve the issue and, where required, escalate the issue to more advanced technical support teams within CHAMP.