Careers - Luxembourg Headquarters

IT Support Engineer Luxembourg Headquarters

Our global Enterprise and IT Solutions business is focused on delivering excellence in IT solutions to our customers. Primarily located in London, Luxembourg and Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for an IT Support Engineer to join our team. Reporting to the Technology Solutions Senior Manager, the Support Engineer will be a member of the Service Desk team providing CHAMP internal users IT support, fault resolution and advice service, enduring the maximum availability, performance and utilisation of IT systems by staff, delivering a first line support service, receiving incidents and service requests from various routes including telephone, ITSM tool ServiceNow and e mail; offering advice to end users, troubleshooting and ensuring that corporate policies and quality standards are met. Teamwork soft skills are also required in order to share knowledge and work together to increase performance standards

Published: 04/09/2020

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